2019 Marine Industry CSI Dealer Award

2019 Marine Industry CSI Dealer Award

In 2001, a team of National Marine Manufacturers Association (NMMA) member companies came together to create a program that would raise the bar for boat owner satisfaction, improving the overall customer experience to ultimately support long-term growth opportunities for the industry. As a result, the Marine Industry Customer Satisfaction Index (Marine Industry CSI) Program was created.

As the largest source of consumer satisfaction information in the marine industry, The Marine Industry Customer Satisfaction Index Awards program provides consumers with an unbiased source of information regarding satisfaction opinions of their fellow new boat and engine buyers.

Each year the Marine Industry CSI Awards program honors participating manufacturers and dealers that actively measure customer satisfaction and pursue continuous improvement to better serve the consumer. Award recipients achieve and maintain an independently measured standard of excellence of 90 percent or higher in initial customer satisfaction over an annual award period. This measurement is based on responses provided by customers purchasing a new boat and/or engine.

Formula Boats South is proud that it has been recognized for excellence in customer satisfaction by the NMMA.  As we continue to improve our quality and service, this is a true testament of a total team effort by our company.  These awards verify our corporate vision of providing high quality marine products at the best value through outstanding customer service. 

 

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